Complaints Procedure

If you have a complaint

If you are unhappy or concerned about any aspect of our service to you please let us know immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the solicitor who is handling your file to discuss any concerns and we will do our best to resolve any issues at this stage.

If we are unable to resolve your complaint, you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from solicitors.  Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:


Call 0300 555 0333 between 8.30am to 5.30pm. For minicom call 0300 555 1777 Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes.


Legal Ombudsman
PO Box 6806,